At GetMeStarted, we strive to provide exceptional services tailored to your business needs. However, we understand that there may be situations where you wish to request a refund.
1. Refunds at Our Discretion
Refunds are considered on a case-by-case basis and are granted at the sole discretion of GetMeStarted. Factors taken into account may include the nature of the service, the timing of the request, and the specific circumstances leading to the refund request.
2. Non-Refundable Services
Certain services are non-refundable, including but not limited to:
- One-time setup fees.
- Customised or bespoke solutions.
- Services already rendered or in progress.
3. Refund Request Process
To request a refund, please contact our support team at support@getmestarted.co.za with the following details:
- Your account information.
- A clear explanation of your refund request, including relevant dates and circumstances.
We aim to review refund requests within 10 business days and will communicate our decision via email.
4. Changes to This Policy
GetMeStarted reserves the right to modify or update this refund policy at any time. All changes will be posted on our website, and it is your responsibility to review this policy periodically.